Tag Archives: Installation training

Feedback from the Field

What Separates ProLine Radiant from the Competition? Ask Our Customers:

To all potential ProLine customers,

I am a landscape designer, located on the seacoast of New Hampshire. We get plenty of snow in the winter, and I truly believe that heated driveways and walkways are the next big thing for our area, as in some of the more dense residential areas there is often no place to put the snow. However, before recommending radiant heat to my clients, I needed to try it and live with it myself.

This fall, we installed ProLine heating cables in our driveway. So far we have had two storms, one mainly snow, and the other rain and ice. The driveway performed beautifully. During the snow storm, it melted the snow effortlessly. We had forgotten to put it on automatic so it was off during the first part of the storm. After realizing this, we turned the system on, but not before a couple of inches had already fallen, but it still managed to make up for lost time.

During the ice storm, the driveway was DRY, while everything else was covered in a skin of ice. Great success! I’m not much of a snow lover, but I’m actually looking forward to the next storm!

Heated driveway with brick pavers

Although I am thus far completely sold on the product, the purpose of this letter is really to rave about ProLine’s customer service and support. These days, good customer service is rare, and great customer service is almost nonexistent. ProLine’s service is in the “great” category. For a new customer, with limited experience in outdoor heating, their technical support was crucial. Having a video web chat with Jim and looking at the schematic of the job before we began was one of the reasons for the success of the project. But the step-by-step instruction was only a part of the support that ProLine provided. Throughout the process they were always in touch. Larry, the account manager, was always there to answer questions, even when he was on vacation!

Brandon visited the site twice to answer questions and offer support, and Jim was always on the other end of the phone to talk to my electrician when it was necessary. They seemed to anticipate our needs and fulfill them before we even knew what they were ourselves.

In my years as a homeowner and landscape designer I have dealt with all sorts of people on all sorts of projects, and the service and support that we experienced from ProLine was among the best. It was a breath of fresh air, and I look forward to hopefully doing a lot of business with them in the future.

          – Wickie R., Owner of Drawing Room Ink

Radiant snow melting system heating paver driveway.
ProLine snow melting system installed to heat a paver driveway in New Hampshire.

Other Customer Comments

The first snow fall this winter was the test and the driveway has been ice/snow free all winter! The option to manually turn on the heat system has not been needed since the sensor works so well. My wife and I are very pleased with the results and feel much safer walking outside during the winter now!

          – Dan, heated driveway owner

Thanks for supplying my customer with exactly what they needed. Living in multiple locations, the automated concrete heating system you provided was the perfect match for my customers in Idaho. Being new to this type of installation, I expected things to be a little more complicated. A few phone calls after receiving the product within days made the job simple to install. I would have to say that customer service with your company was by far second to none. I look forward to doing business with you in the future and referring you on to other homeowners with snow melting needs.

          – Cody, Independent Contractor

Learn more about ProLine Radiant’s professional design/layout services and installation support, as well as ProLine’s free installation training by calling a ProLine radiant heat expert today at 866.676.9276.

Snow Melting Systems – Installation Tips

Premier Snowmelt Systems Backed by Unmatched Customer Service
Electric heated driveways continue to gain popularity among professional builders and homeowners alike as they discover the benefits of these maintenance-free snow melting systems. Featuring easy installation, reliable and energy efficient performance, electric snow melting systems offer environmentally friendly operation for clearing driveways, ramps, steps, parking lots and more of snow and ice.

ProLine Radiant’s fully automated snowmelt systems feature an advanced aerial-mount or in-ground snow sensor. When the sensor detects precipitation and the temperature is below the adjustable set point (typically set at 39°F), it sends a signal to the master controller that is usually installed on a wall in the garage. The controller then sends power to the embedded heat cable to warm the surface.

ProLine controllers for in-ground sensors are small (6×3½-inch), NEMA 1, wall-mount control panels that provide UL listed snow melting for large commercial and custom residential and applications. The controller also offers a feature allowing it to be controlled from an external signal (day/week timer, GSM-module or other signal source). The unit features a manual off/on switch (standby) so the heating system can be manually activated to melt snow or ice that occurs because of wind or shade, further enhancing safety.

For snow melting systems to perform as intended, they must be properly installed. Here are a few basic tips for the proper installation of radiant snow melting system heat cable.

Installing snow melting mats
Installing snow melting system heat cable and securing it to the remesh.

Heating Cable – General Installation Tips:

 ► Maintain proper cable spacing. (Minimum spacing is 2 inches (center-to-center) and maximum cable spacing is 4 inches, center-to-center.)
 ► Do not allow the heat cables to touch each other.
 ► Never cut the heating cable.
 ► Make sure the heating cable is not resting on the ground prior to a concrete or asphalt pour. Secure the cable to remesh that is supported by Mesh-Ups or something similar. The installed heating cable should be 2 inches from the finished surface.
 ► In concrete applications, avoid running the heat cable through expansion joints. (The joint should be tooled or cut NO deeper than 1¼-inches, and the cable must be ¾ to 1-inch below the bottom of the joint.)
 ► Do not strain the cable splice by pulling on the cable.
 ► All of the cable must be embedded, including the entire splice and 6 inches of cold lead
 ► Do not bend the cable sharply. This may cause the insulation to pull away from the cable and eventually cause the cable to fail.
 ► When installing heat cable in paver applications, make certain that there is ½-inch of compacted paver sand or stone dust on top of the heating cables or mats. (Cables must be completely encased with no air gaps.)

Contact ProLine (866.676.9276) to learn more about our products and installation support, free training, and professional design and layout services.

ProLine Offers Leading Products, System Design, Training and More

Complete Radiant Heat Solutions and Unparalleled Customer Services

It makes smart business sense for contractors to add radiant heat system installation to their list of services. Professional builders who continually add to their skills are the ones much more likely to be around for the long haul.

ProLine makes this opportunity an easy step for contractors. Not only does ProLine offer the industry’s most trusted radiant heat solutions, but they also offer free installation training, technical support and complete system design services. With ProLine Radiant, professional builders have a partner they can rely on. Here are just  a few reasons why partnering with Proline Radiant puts you at a definite advantage:

Heated paver driveway
A radiant heated driveway with brick pavers after a large snowstorm.

A knowledgeable sales force – Don’t get passed along from one voice to the next for answers. ProLine professionals are always available to answer your questions. They can partner with you to find which system/design is best for your customer’s specific radiant heat needs and budget.

Lots of Choices at Competitive Prices – ProLine’s selection of radiant heat systems and products represent the biggest and best in the industry. Offering more than one brand gives ProLine the flexibility and freedom to dial in a system that’s just right for your customers, one they can depend on for years of efficient, worry-free operation.

Free Installation Training – ProLine experts provide free installation training for installers. Contact ProLine to sign up for a course at the time most convenient for you. Whether you’re installing a roof deicing system, a heated floor, or a snow melting system, ProLine will provide you with free training so you’ll feel comfortable installing your radiant heat system.

In-house Engineering and Design Services – ProLine offers complete design and engineering services—free of charge. All of their custom radiant heat solutions come with a professional system design at no extra cost, including system performance specs and power requirements. ProLine Radiant cuts out the middle man to save your customers the hassle and expense of having to hire another firm.

Referrals – ProLine Radiant’s customer base and reach is considerable. They have the ability to work nationally (and internationally) to connect qualified contractors with customers clamoring for top-of-the-line radiant heat solutions. Many successful contractors have received training and products from ProLine, and continue to enjoy the benefits of their ongoing relationship.

Excellent Follow-up – When you purchase ProLine products, your experience doesn’t end with the purchase. ProLine includes installation support, so if you need, you’ll have an expert beside you throughout the entire installation process to ensure that your customer’s system is installed correctly and performing as it should. An online library of relevant articles, manuals and system diagrams are also available to you, 24/7.

Continuous Support – When you call ProLine, you’ll talk to an expert in radiant heat solutions who can field questions and answers to some of the most challenging radiant heat installations.

With any new radiant heat project comes some serious homework. If you’re currently shopping and installing radiant heat systems for your customers, why not put ProLine at the top of your list. Ask your local electrical wholesaler for ProLine products and make your job a little easier.

Learn more about ProLine Radiant’s professional design/layout services and installation support, as well as ProLine’s free installation training by contacting us today at 866.676.9276.

ProLine Products are Proven Industry Leaders

ProLine Offers a Variety of the Industry’s Most Proven Products

In addition to its system design, installation training and technical support services, ProLine Radiant also offers the industry’s most proven radiant heat products. ProLine snow melting systems are among the best systems available, and when combined with ProLine’s system design services and installation support, they can’t be beat.

One reason why professional builders like dealing with ProLine is that they know that ProLine isn’t locked into selling solutions from just one manufacturer. ProLine Radiant offers a wide variety of the industry’s top radiant heat solutions for snow melting, roof deicing, pipe tracing and floor heating applications.

Radiant heat cable pre-spaced in mat for floor heating system.
Radiant floor heating cable pre-spaced in a mat for easy installation.

Regardless of the type of indoor or outdoor surface you need to warm, ProLine offers trusted solutions that can be easily tailored to meet your specific project requirements. In addition to offering industry leading snow melting systems for concrete, pavers and even hot asphalt applications, ProLine also offers a variety of floor heating systems.

ProLine Floor Heating Solutions

TileHeat – ProLine TileHeat is specifically designed for heating ceramic tile floors. This proven system features thin heating cable (minimizing floor buildup) available on spools or pre-spaced in mats for easy “roll out” installation. This system is also effective in heating most other types of floor surfaces.

Slab/Storage Heat – The Storage Heat cable is designed for installation in concrete slabs, where it efficiently distributes and stores heat. The cable has a slightly larger diameter than other ProLine floor heating cables, allowing it to be lower in cost and higher in heat output. The cable is installed in the concrete slab below the flooring materials and is most often used in new construction where overall material cost is a primary concern.

FoilHeat – FoilHeat is an ultra thin electric radiant floor heating system designed primarily for use under laminate, engineered wood, glued hardwood and other floating floors. The system is made with fluoropolymer insulated heating cables that are sandwiched between two layers of specially reinforced aluminum foil. FoilHeat mats can be cut and shaped on site to meet the specific requirements of the project.

Regardless of your situation, be it time, budget or application, ProLine has a product and design to best meet your requirements. Call ProLine to learn more about our installation support, free training, and professional design and layout services. Contact ProLine today at (866.676.9276).